Need help? We're here for you.

Contact Us

• • Contact: Email us at [email protected]
• • Response Time: We aim to respond within 24-48 hours
• • Business Hours: Monday to Friday, 9 AM - 6 PM (GMT+7)

Common Questions

App Usage

How do I scan a QR code?

• • Open the app and tap the scan button
• • Point your camera at the QR code
• • The app will automatically detect and decode the QR code

How do I generate a QR code?

• • Tap the "Generate" feature
• • Enter the text, URL
• • Tap "Generate" to create your QR code
• • Save or share the generated QR code

The app won't load – what can I do?

• • Restart the app completely
• • Update to the latest version from the App Store
• • Clear app cache in device settings

Privacy & Data

Is my data private?

• • Yes! All QR codes and scan history are stored locally on your device
• • We don't collect or store any personal information
• • Your data never leaves your device

Can I export my QR codes?

• • Yes, you can save generated QR codes to your photo library
• • Scan history is stored locally and can be cleared in history tab

Troubleshooting

Camera Issues

Camera not working?

• • Check camera permissions in device settings
• • Make sure you've granted camera access to HandyQR
• • Try restarting the app

App Crashes

App keeps crashing?

• • Update to the latest version
• • Restart your device
• • Clear app data and reinstall if necessary

Performance Issues

App is slow?

• • Close other apps running in background
• • Restart the app
• • Check available storage space on your device

Privacy

Read our Privacy Policy to learn how we protect your data.

Terms

Review our Terms & Conditions for usage guidelines.

Version

App version: 1.0.0